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CITRA accommodation code: 009034-RT-0005

Dear Customer,

in accordance with current legislation on the protection of personal data (EU Regulation no. 679 of 2016), we wish to inform you that the processing of your personal data is carried out correctly and transparently, for lawful purposes and protecting your privacy and your rights.

The processing is also carried out with the aid of computerised means for the following purposes

to acquire and confirm your reservation of accommodation and ancillary services, and to provide the requested services. Since this processing is necessary for the definition of the contractual agreement and for its subsequent implementation, your consent is not required, except in the case of providing special, so-called sensitive data. If you refuse to provide personal data, we will not be able to confirm your booking or provide you with the requested services. Processing will cease upon your departure, but some of your personal data may or must continue to be processed for the purposes and in the manner indicated in the following points;
    to fulfil the obligation provided for by the "Testo unico delle leggi di pubblica sicurezza" (Article 109 R.D. 18.6.1931 no. 773) which requires us to communicate to the Police Headquarters, for the purposes of public safety, the personal details of guests accommodated in accordance with the procedures established by the Ministry of the Interior (Decree 7 January 2013). The provision of this data is compulsory and does not require your consent, and in the event of your refusal to provide it, we will not be able to accommodate you in our facility. Data acquired for this purpose will not be retained by us unless you provide us with your consent to retain it as set out in point 4;

to fulfil current administrative, accounting and tax obligations. For these purposes the processing is carried out without the need to obtain your consent. The data is processed by us and by our appointees, and is only disclosed externally in fulfilment of legal obligations. In the event of a refusal to provide the data required for the above-mentioned purposes, we will not be able to provide you with the requested services. The data acquired for these purposes are retained by us for the time prescribed by the respective regulations (10 years, and even longer in the case of tax assessments);
    to speed up registration procedures in the event of your subsequent stays at our facility. For this purpose, after obtaining your revocable consent at any time, your data will be retained for a maximum period of one year, and will be used when you are our guest again for the above purposes;

to perform the function of receiving messages and telephone calls addressed to you during your stay. Your consent is required for this purpose. You may revoke your consent at any time. However, the processing will cease upon your departure;
    to send you promotional messages and updates on our rates and offers. For this purpose, after obtaining your consent, your data will be stored for a maximum period of one year and will not be disclosed to third parties. You may revoke your consent at any time;
    for the purpose of protecting persons, property and company assets by means of a video surveillance system of certain areas of the facility, identifiable by the presence of appropriate signs. Your consent is not required for such processing, as it pursues our legitimate interest in protecting persons and property against possible aggression, theft, robbery, damage, vandalism and for purposes of fire prevention and work safety. The recorded images are deleted after 24 hours, except for holidays or other cases of closure of the business, and in any case no later than one week. They are not disclosed to third parties, except in the event of a specific investigative request by the judicial authorities or the judicial police.

We would also like to inform you that the European Regulation grants you certain rights, including the right of access and rectification, or cancellation or restriction or opposition to processing, as well as the right to data portability, if and insofar as applicable (Articles 15 to 22 of EU Regulation No. 679 of 2016). You may also lodge a complaint with the supervisory authority, in accordance with the procedures provided for in the applicable legislation. For any further information, and to enforce the rights granted to you by the European Regulation, you may contact: Data Controller: Riolfo Carlo (contact details) Data Protection Officer - DPO Riolfo Luca (contact details)

Following consultation of this site, data relating to identified or identifiable persons may be processed.
The "owner" of their treatment is RESIDENCE COLIBRI which is based in LOANO (SV)

The processing operations connected to the web services of this website take place at RESIDENCE COLIBRI and are carried out only by technical personnel of the Office in charge of processing, or by persons in charge of occasional maintenance operations.
No data deriving from the web service is communicated or disseminated.

The personal data provided by users who request dispatch of informative material (bulletins, CD-ROMs, newsletters, annual reports, answers to queries, deeds and measures, etc.) are used solely for the purpose of providing the service or provision requested and are communicated to third parties only if necessary for this purpose.

Navigation data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.
This information is not collected in order to be associated with identified interested parties, but by its very nature could, through processing and association with data held by third parties, allow users to be identified.
This category of data includes the IP addresses or domain names of the computers used by users connecting to the site, the URI (Uniform Resource Identifier) notation addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the user's operating system and IT environment.
This data is used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct operation, and is deleted immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes to the detriment of the site: apart from this possibility, data on web contacts do not persist at present.

Our site uses only technical cookies.  No personal user data is acquired by the site in this regard.

No profiling cookies are used, nor for the transmission of information of a personal nature, nor are so-called persistent cookies of any kind, i.e. systems for tracing users, or third party cookies used.

The use of so-called session cookies (which are not permanently stored on the user's computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to enable the safe and efficient exploration of the site.

The so-called session cookies used in this site avoid the use of other IT techniques potentially prejudicial to the confidentiality of users' browsing and do not allow the acquisition of personal data identifying the user.

Apart from what has been specified for navigation data, the user is free to provide the personal data indicated in the request forms or in any case indicated in contacts to request the sending of informative material or other communications.
Failure to provide them may make it impossible to obtain what has been requested.
For the sake of completeness, it must be remembered that in some cases (not object of the ordinary management of this site) the Authority may request news and information pursuant to art. 157 of Legislative Decree no. 196/2003, for the purpose of controlling the processing of personal data. In these cases, a reply is compulsory under penalty of administrative sanction.

Personal data are processed by automated tools for the time strictly necessary to achieve the purposes for which they were collected.
Specific security measures are observed to prevent loss of data, unlawful or incorrect use and unauthorised access.


The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of such data and to know its content and origin, verify its accuracy or request its integration or updating, or rectification (art. 7 of Legislative Decree no. 196/2003).
Pursuant to the same article, data subjects have the right to request the deletion, transformation into anonymous form or blocking of data processed in breach of the law, as well as to object in any case, for legitimate reasons, to their processing.
Requests should be addressed to the Data Controller at

This privacy policy can be consulted automatically by the latest browsers implementing the P3P standard ('Platform for Privacy Preferences Project') proposed by the World Wide Web Consortium (

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